How can I place my order?
All orders can be placed via the website or over the phone with one of our team.
How much do you charge for delivery?
All orders to UK mainland addresses are delivered for free. Orders to some more remote areas are subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.
Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE).
This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode. If you have any queries before ordering please do not hesitate to contact us.
How do I pay for my items?
You can pay securely for all items on the Vitinni website via PayPal checkout, Amazon checkout, or using any major credit/debit cards through the third party payment gateway provider Sagepay.
Please Note: As we use Sagepay we don’t process or hold any credit card details within our systems so your personal payment data is perfectly secure.
What if I change my mind?
If you change your mind about an order once it has been despatched but not yet delivered, please refuse the delivery and the courier will return it, whereupon the refund will be issued. If the goods are accepted at the delivery point, there will be a collection charge to return them.
Do you offer guaranteed next day delivery?
Unfortunately we can't guarantee next day delivery. If you want an item urgently please call a member of the team on 01706 716 116 and we'll do our best to help.
Is my personal information safe when ordering from you?
We use third party payment processing services Amazon checkout, SagePay and PayPal, so we don’t have access to any of your credit card data.
How can I check whether an item is in stock?
Our website reflects real time stock levels in our warehouse. There will be a notice on the product if it is out of stock, and you cannot add an item to your basket if it's out of stock.