Please get in touch with any queries you have about our products, service or delivery.

Important Info

We are currently open for business and have put in place strict measures to protect and safeguard our teams. This means things may take a little longer than usual at present.

Customer Service

Our customer service team is working hard to respond to customer queries. Unfortunately we are unable to take phone calls at present. If you have a query then please contact us using the form below and we’ll get back to you soon as we can. Please provide as much information as possible and allow up to 5 working days for a response.

Delivery

We're experiencing high order volumes at present but remain committed to processing and dispatching orders as quickly as we can. However, please allow for delays due to the circumstances. If you've been sent a tracking number for your order, please allow up to 72 hours for this to activate on the carrier's website.

Thank you for your support in these challenging circumstances.

Contact Us

How can I place my order?.

All orders can be placed via the website or over the phone with one of our team.

How much do you charge for delivery?

All orders to UK mainland addresses are delivered for free. Orders to some more remote areas are subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.

Delivery areas subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE).

This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode. If you have any queries before ordering please do not hesitate to contact us.

How do I pay for my items?

You can pay securely for all items on the Vitinni website via PayPal checkout or using any major credit/debit cards through the third party payment gateway provider Global Payments.

Please Note: As we use Global Payments we don’t process or hold any credit card details within our systems so your personal payment data is perfectly secure.

What if I change my mind?

If you change your mind about an order once it has been despatched but not yet delivered, please refuse the delivery and the courier will return it, whereupon the refund will be issued.  If the goods are accepted at the delivery point, there will be a collection charge to return them.

Do you offer guaranteed next day delivery?

Unfortunately we can't guarantee next day delivery. If you want an item urgently please call a member of the team on 0330 002 1202 and we'll do our best to help.

Is my personal information safe when ordering from you?

We use third party payment processing services Global Payments and PayPal, so we don’t have access to any of your credit card data.

How can I check whether an item is in stock?

Our website reflects real time stock levels in our warehouse. There will be a notice on the product if it is out of stock, and you cannot add an item to your basket if it's out of stock.

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