Delivery and Returns
Do you deliver to my post code?
All orders to UK mainland addresses are delivered for free. Orders for large items to some more remote or offshore areas may subject to a supplemental delivery fee to cover the extra cost of delivering to these regions.
Delivery areas that may be subject to this supplemental charge include some Scottish regions, Scottish Highlands, Channel Isles, Northern Ireland, Isles of Man, Wight, Scilly, Orkney and Shetland (postcode areas beginning: AB, BT, HS, IM, IV, KW, PA, PH, PO, ZE). This will be automatically calculated and applied in the checkout once you have entered your delivery address postcode.
How will my order be delivered?
Most Vitinni orders are sent via a Royal Mail Tracked service.
As standard our items are delivered Monday to Friday; however we may be able to make special arrangements with our courier (extra charges may be applied) so please contact us before ordering.
How quick will I get my order?
We typically dispatch orders the business day after the order is placed and they are delivered 1 to 5 working days after dispatch. We'll email you with full tracking information when your order is dispatched. Please allow up to 6 working days for delivery of your order.
We only dispatch orders on weekdays (Monday to Friday); we do not dispatch items on weekends or bank holidays.
How can I track my order?
When your item has been dispatched you will receive an email with the courier details and a tracking number. You can follow the link on your email to see when your item will be delivered.
How do I return an item?
We understand that sometimes you may change your mind about an item. To return unwanted items please contact us to arrange the return, providing your order number and reason for return. You may be responsible for the cost of returning items to us. Items must be returned in their delivered condition (i.e. unbuilt and boxed suitable for courier transit).
Refunds will only be given after the returned item has been received and inspected. If you do not wish to use our returns service, you must send the item back through a recorded or tracked delivery service.
Once the return is arranged, please ensure your name, address and order number are provided with the product.
The address for returning items is:
Vale Mill (Rochdale) Ltd
I’ve received a faulty item, what do I do next?
All items and packaging are checked upon leaving our warehouse. In the unfortunate event your item arrives damaged please notify the courier in all instances. Please do not accept delivery if there is apparent damage - tell the courier and then contact us with details of the issue.
If you receive a faulty or damaged item please contact us within 7 days.
We will require information and images of the damage. We can then advise how to proceed and arrange for a replacement or refund where necessary.