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Terms of service

Terms and Conditions 

Product Warranties

Product brands we sell include Alfresia, Fire Mountain, Vitinni, and Minky. These are guaranteed for a minimum period of 12 months from the date of purchase. Products that develop a fault within this period are covered by our warranty and we will replace defective parts, or where not available the whole product. The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, any alteration or repair carried out without our approval or has been the subject of commercial use. Your statutory rights remain unaffected, in particular any rights you have under the Consumer Rights Act 2015.

If you have a problem with your product within this warranty period please contact our customer services team.

In the event of changes to the specification of a product and we are not able to replace parts, we will replace the whole product within the 12 month warranty period

For products that fall outside of the 12 month warranty, we will endeavour to provide spare parts to purchase for as many of the replaceable parts as possible, but cannot foresee specification changes or upgrades to products or parts outside of the initial 12 month period.

Discount Vouchers / Promo Codes

  • Promotion codes are only valid for orders placed online
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Alfresia using a live promotional code
  • Only one promotion code can be used per transaction
  • Promotion codes are not valid in conjunction with any other promotion
  • Codes are not valid on sale items or other discounted items
  • Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time
  • In the event of product returns, refunds will be given for payment used in the original purchase once the discount is applied. 

Errors and omissions

Despite taking every care, we do not guarantee the information on this website and accept no liability for any omissions or errors. In some circumstances, we may offer a substitute product and and will contact you in advance to offer this. Where a substitute product is accepted by the customer, but rejected for any reason on delivery, the company will refund the full price paid and not charge the cost of delivery.

Copyright

This website including all content is copyright protected. Material maybe copied for private, domestic use, for other uses, please contact us for permission.